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Yes. Instagram permits DM automation through its official Messaging API, which is part of Meta's developer platform. Tools that connect via the official API using OAuth — rather than scraping or using your password — are explicitly allowed under Instagram's platform policy. The Instagram Messaging API lets authorized tools send direct messages on behalf of a connected account, respond to story replies, react to live comment events, and trigger welcome messages to new followers. To use it, the tool must go through Meta's App Review process and receive specific messaging permissions. Liffio holds all required permissions and uses the official API only. The distinction matters practically: accounts that use automation tools built on official API access do not face action from Instagram. Accounts that use tools operating outside the official API — browser automation, credential scraping, or unofficial endpoints — risk suspension regardless of volume.

Comment-to-DM automation sends a direct message to someone automatically when they comment a specific keyword on your Instagram post or Reel. Here is how it works: you connect your Instagram account via the official API, choose a post, set a trigger keyword (such as LINK, PRICE, or GUIDE), and write a DM template. When any commenter types that keyword, the automation fires and sends your pre-written DM — after a short configurable delay of 10 to 60 seconds — without you doing anything manually. For example: you post a Reel about a digital product and tell viewers to comment FREE to get the download link. Every person who comments that word receives the link in their inbox automatically, even if you are asleep or offline. One limitation: comment-to-DM only fires on posts you explicitly enable it for. It does not apply to all posts on your account automatically.

No, not if you use a tool that connects through Instagram's official API. Instagram acts against accounts that use bots or tools that access your account by logging in with your password, simulating browser behavior, or using unofficial endpoints. The official Instagram Messaging API works differently. You authorize Liffio through Meta's own OAuth screen — the same login flow used by major apps like Hootsuite or Later. Your password is never entered into Liffio at any point, and Liffio never stores credentials. Meta issues an access token directly to Liffio, which you can revoke at any time from your Instagram settings under Apps and Websites. Beyond authentication method, send frequency matters. Liffio adds a 10–60 second configurable delay between trigger and send, which distributes DM volume over time and avoids the burst patterns associated with spam accounts. Running at normal usage volumes with a compliant tool carries no meaningful ban risk.

Yes. With keyword-trigger tools like Liffio, you can automate replies to five types of incoming Instagram interactions: comments on posts and Reels, story replies, live stream messages, inbound DMs, and new follower events. Each automation type works through the same mechanism: you define a trigger condition (a keyword, any reply, or a follower event), write the message, and set a delay. When the trigger fires, Liffio sends the message automatically via Instagram's official API. For example: if you run a coaching business, you could set up a DM trigger so that anyone who sends you the word APPLY in a DM receives your application form link instantly — without you checking your inbox. The delay is configurable between 10 and 60 seconds per automation. Instant zero-delay replies can trigger spam detection patterns; a short delay makes sends feel like a human responded quickly. That distinction matters for account safety at high volumes.

Liffio. It has a free plan with no credit card required that runs comment-to-DM automation in production — not just as a demo. Paid plans start at $9/month. For comparison: since ManyChat's March 2026 pricing change, its free tier is capped at 25 Active Contacts per month, and paid plans start at $14/month for 250 contacts with per-contact overage fees as your audience grows. SendDM and LinkDM are simpler tools with focused feature sets; pricing varies. SuperProfile bundles bio-link storefronts with automation and prices accordingly. What makes Liffio structurally cheaper for Instagram-focused creators is that there are no per-contact fees. You pay the same $9/month whether you automate DMs to 100 people or 10,000 people. ManyChat charges based on how many people you interact with each month, which means a single viral Reel can trigger overage charges unexpectedly. The free plan includes unlimited Instagram accounts, unlimited automated DMs, comment keyword triggers, and basic analytics — enough to validate whether automation works for your use case before paying anything.

An auto DM tool (also called auto DM software or DM automation tool) sends Instagram direct messages automatically when a trigger fires - for example a keyword in a comment, a story reply, or an inbound DM. Liffio is an auto DM tool that lets you set delays (10–60 seconds), personalize messages, and run comment-to-DM flows without manual inbox work.

Auto DMs are automated direct messages sent by an auto DM tool when someone triggers a specific action - like commenting a keyword on your post, replying to your story, or sending you a DM. With Liffio's auto DMs, you set up the trigger once, and the tool sends your pre-written message automatically 24/7.

An auto comment tool (or auto comment reply tool) replies publicly under your Instagram post and can send a matching private DM. Liffio combines auto comment reply with comment-to-DM automation so one keyword trigger handles both the public reply and the automated DM - the signature workflow of tools like ManyChat.

The best auto DM tool depends on your needs. Liffio is ideal for creators and brands who want unlimited auto DMs, simple pricing, and a free tier. We offer the same comment-to-DM, auto comment reply, and story automation features as ManyChat, SendDM, and SuperProfile - without per-message limits.

Yes! Liffio offers a free auto DM tool tier that lets you get started with Instagram DM automation without a credit card. The free plan includes comment-to-DM automation, auto comment reply, and basic analytics - enough to test if auto DMs work for your business.

Like ManyChat, SendDM, LinkDM, and SuperProfile, Liffio supports keyword triggers, comment-to-DM, auto comment reply, story reply automation, and multi-step DM flows for Instagram. Liffio focuses on Instagram DM automation with unlimited auto DMs on every plan, simple pricing, and a generous free tier - making it a top ManyChat alternative.

Both terms describe the same workflow: automating Instagram DMs at scale. Liffio is a DM automation tool (also called a dming tool, auto DM software, or Instagram auto DM tool) for creators, coaches, and brands who want auto DMs from comments, stories, live chat, and the inbox.

Comment-to-DM is the core feature of any auto DM tool. You choose keywords (for example "LINK" or "GUIDE"). When someone comments that word on a post or Reel, Liffio sends your auto DM after your chosen delay and can post a public auto comment reply under their comment - the same pattern used by ManyChat, SendDM, and other Instagram auto DM tools.

Instagram auto reply refers to any automated response sent when someone interacts with your account - via comments, stories, DMs, or live streams. Liffio's auto reply features include auto DMs from comments, story reply automation, DM auto responders, and live comment triggers. All powered by the same auto DM tool technology.

Yes, when you use a compliant auto DM tool like Liffio. We use official Instagram APIs, human-like delays (10-60 seconds), and rate limiting to keep your account safe. Unlike unofficial bots, Liffio's auto DMs don't risk account suspension.

Most creators connect Instagram and send their first automated DM in under five minutes. Pick a trigger, write your message, set your delay (10–60 seconds), and go live. No credit card required.

Keyword triggers are words or phrases in a comment that start an automation. If someone comments "LINK" on your post, Liffio can send them your link in DMs after your configured delay.

DMs send after your chosen delay - from 10 to 60 seconds after the trigger (comment, story reply, etc.). You control the timing for more human-like replies while staying on autopilot.

Each automated message sent to a unique user counts as one DM. Replies within the same conversation thread do not count as additional DMs.

Comment-to-DM, story mentions and reactions, live stream comments, welcome DMs for new followers, multi-step flows, follow-up sequences, and more - depending on your plan.

Yes. The Free plan is $0/month. No credit card required. You get unlimited Instagram accounts, unlimited automated DMs, comment keyword triggers, public auto-replies, a bio link page, and basic analytics.

Four tiers: Free ($0), Starter ($9/mo; ₹499/mo in India), Business ($79/mo; ₹2,499/mo in India), and Agency ($299/mo; ₹9,999/mo in India). Annual billing saves 20%. Every plan includes unlimited Instagram accounts and unlimited automated DMs.

Yes. All paid plans are available on monthly or annual billing. Annual billing saves 20%. Payments are handled via Stripe (global) or Razorpay (India).

Yes. Every plan includes unlimited automated DMs - there is no monthly cap on how many messages you can send.

Cancel anytime from account settings. There are no cancellation fees - your plan stays active until the end of the current billing period.

Yes. Qualified Instagram creators (5K–100K followers) can apply for our Creators Program and receive the full Business plan ($79/mo (₹2,499/mo in India) value) at no cost in exchange for active platform usage. No credit card required.

Yes! Liffio uses official Instagram APIs. Your account is fully compliant with Instagram's terms of service.

Yes. All plans include unlimited Instagram accounts. Agency adds white-label workspaces for managing client brands at scale.

First, check that the automation is toggled on and the correct post or account is selected. Make sure the trigger keyword matches exactly what commenters type (check case sensitivity settings). If the automation was recently created, it can take up to 60 seconds to activate. If it still isn't working, try disconnecting and reconnecting your Instagram account from Settings.

Go to Settings → Connected Accounts in your Liffio dashboard. Click 'Disconnect' next to your Instagram account, then click 'Connect Instagram' to re-authorise via Meta login. This refreshes your access token and resolves most permission-related issues.

Meta permission errors usually mean your access token has expired or a required permission was revoked. Go to Settings → Connected Accounts and reconnect your Instagram account. If the error persists, check that your Instagram account is linked to a Facebook Page and that the account type is set to 'Professional' (Creator or Business) in Instagram settings.

Go to Settings → Billing in your dashboard and click 'Cancel Plan'. Your access stays active until the end of the current billing period - there is no immediate loss of features and no cancellation fee. You can reactivate at any time.

Approved refunds are processed within 5–10 business days back to your original payment method. Stripe refunds (global) typically appear within 5–7 days. Razorpay refunds (India) take 7–10 business days. Email support@liffio.com to request a refund - see our Refund Policy for eligibility.

Yes. Upgrades take effect immediately and you're charged a prorated amount for the remaining days in your billing cycle. Downgrades take effect at the start of your next billing period - you keep your current plan until then.

If automations are triggering but DMs are not arriving, check: your Instagram account must be set to Professional (Creator or Business) — personal accounts cannot receive or send API-driven DMs. Confirm your Instagram account is linked to a Facebook Page in Meta Business Suite. Check that the recipient's DM settings allow messages from accounts they don't follow. Your delay setting should be at least 10 seconds — instant sends may be flagged by Meta. Go to Settings → Connected Accounts and reconnect to refresh your access token. If DMs are still not sending, email support@liffio.com with your account email and the affected automation name.

A Facebook Page connection is required for Liffio's API access to function. Go to Settings → Connected Accounts and disconnect your Instagram account. In Meta Business Suite, confirm your Instagram account is still linked to your Facebook Page under Accounts → Instagram Accounts. If the link has been removed, re-link Instagram to your Facebook Page in Meta Business Suite first. Then return to Liffio and click Connect Instagram — the OAuth flow will detect the linked Page automatically.

If commenters are typing your keyword but automations are not triggering, check: the automation is toggled ON and linked to the correct post. Use 'contains' matching so partial matches still trigger. Set case sensitivity to case-insensitive so LINK, Link, and link all work. Test by commenting the exact keyword from a second Instagram account and waiting the full delay period. Note that self-triggers (from the same account that owns the automation) may behave differently.

Leads captured through the Collect User Data automation are stored in your workspace analytics. Go to Analytics → Leads in your Liffio dashboard, select the date range or campaign, and click Export CSV — the file includes all captured fields with timestamps and source campaign. CSV export is available on Starter and above. Free plan users can view leads in the dashboard but cannot export. For CRM integration (Business and Agency plans), connect your CRM from Settings → Integrations.

Go to liffio.com/login and click Forgot Password. Enter the email address associated with your Liffio account and check your inbox for a reset email (check spam if it does not arrive within 2 minutes). Click the reset link, enter your new password, and confirm. If you signed up via Google or Meta OAuth, use the same OAuth sign-in method — there is no separate Liffio password to reset.

Go to Settings → Team in your Liffio dashboard and click Invite Member, then enter their email address and select their role: ADMIN (full access), MEMBER (limited access), or CLIENT (view-only for Agency users). They will receive an email invitation to join your workspace. Team seats by plan: Free — 1 seat (owner only), Starter — up to 3 seats, Business — up to 5 seats, Agency — unlimited seats.

Workspace deletion is permanent and cannot be undone — all automations, leads, analytics, and connected Instagram accounts will be deleted. First cancel your subscription if on a paid plan (Settings → Billing → Cancel Plan), then go to Settings → Workspace → Danger Zone, click Delete Workspace and confirm by typing the workspace name. If you only want to remove a specific Instagram account, go to Settings → Connected Accounts → Disconnect instead.

Go to Settings → Connected Accounts in your Liffio dashboard and click Connect Instagram — you can add as many accounts as needed. Each account requires its own Meta OAuth authorization. Once connected, each Instagram account appears as a separate option when creating automations. All plans include unlimited Instagram accounts with no per-account fee. Each account's automations run independently within the same workspace.

Email support@liffio.com for a response within 24 hours, or use the contact form at liffio.com/help. Business plan users get priority email support. Agency plan users get a dedicated account manager with direct access. When emailing, include your account email, the Instagram username affected, and a description of the issue — screenshots help speed up resolution.

Liffio's payments are generally non-refundable as a SaaS product with immediate digital access. Exceptions may be made for technical failure (a major platform bug preventing use for more than 48 consecutive hours), billing errors (documented incorrect charges due to a system error), or double payments (accidental duplicate payment for the same account). To request a refund, email support@liffio.com with your account email, transaction ID, and reason. Approved refunds process in 5-10 business days. No refunds are issued if your Instagram account is limited or banned by Meta while using Liffio.